Junior Virtual Project Manager

19 January 2021 by

Junior Virtual Project Manager

Full time, Permanent
London, Remote
Posted 8 months ago

We   have   an   exciting   opportunity   for   a   Junior   Virtual   Project   Manager   with experience in the SaaS industry to become a leading expert in our solutions and be the face of 6Connex to our customers as they sign up. We are seeking a professional who wants to be part of a growing team and is passionate about creating   great   virtual   event   experiences   for   our   customers.   The   primary responsibility of this position is to provide a world class onboarding experience for our customers through platform setup, tool training and project management to ensure   that   our   customers   are   setup   for   success   at   the   beginning   of   our relationship.



  • Serve as the primary client point-of-contact for the onboarding process and field project related, questions and concerns prior to their launch
  • Engage customers through initial strategic calls to drive product adoption
  • Ensure onboarding requirements are completed and communicated effectively to customer and to our internal teams
  • Conduct thorough account reviews to prepare for kick off calls
  • Act as a trusted advisor, helping our customers effectively leverage our product to drive maximum impact for their business
  • Maintain a deep understanding of the platforms and collaborate with customers about the most relevant features/functionality for their specific business needs
  • Collaborate with customers to setup registration pages for each event
  • Conduct regular project status meetings with internal and external teams
  • Successful, independent, quality execution of all client engagements
  • Identify project risks early; efficiently recommend resolutions to critical issues and work towards decisions in a timely manner
  • Train and educate customers on how to effectively utilize 6Connex solutions and tools
  • Identify inefficiencies and offer suggestions to improve and scale the 6Connex platform setup process
  • Consistently meet project timelines and ensure client expectations are met and exceeded
  • Drive incident escalation and resolution with internal and external teams
  • Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels and aide in identifying upsell and expansion opportunities
  • Perform follow-up to verify onboarding satisfaction level



  • Possess professional experience managing projects, accounts, client services and/or technical projects/programs (1-2 years)
  • 1 year of experience in the Virtual Event/ Webcast/Webinar industry is preferred
  • Experience working remotely and managing meetings, clients, and applications remotely
  • Strong internet and digital technical skills including intermediate knowledge of HTML
  • Motivated self-starter with the ability to complete tasks and meet multiple objectives on deadline with little or no supervision
  • Ability to work a flexible schedule based on client needs and live event schedules
  • Displays the ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline
  • Ability to adapt to a rapidly changing environment and respond strategically to customer needs
  • Is effective and diligent with managing ambiguous schedules, deadlines and requests
  • Effectively collaborates across multiple teams, within a variety of cultures, and
  • Displays a professional sense of urgency to project management; follows up promptly builds strong working relationships with team members, clients and partners and communicates proactively and professionally with team members, leadership and clients
  • Provides top-notch customer service while managing the service level agreement to remain within scope
  • Self-starter with a willingness to learn new technologies and processes
  • Highly proficient business English – both verbal and written
  • Experience with Adobe Creative Suite is a plus
  • Bachelor’s Degree in related field or equivalent combination of education and
  • experience

Job Features

Job CategoryVirtual

Sustainable event management

Legacy - Sustainable Event Management. We help companies run virtual and in-person events that are sustainable.