Junior Virtual Project Manager

19 January 2021 by

Junior Virtual Project Manager

Full time, Permanent
London, Remote
Posted 2 months ago

We   have   an   exciting   opportunity   for   a   Junior   Virtual   Project   Manager   with experience in the SaaS industry to become a leading expert in our solutions and be the face of 6Connex to our customers as they sign up. We are seeking a professional who wants to be part of a growing team and is passionate about creating   great   virtual   event   experiences   for   our   customers.   The   primary responsibility of this position is to provide a world class onboarding experience for our customers through platform setup, tool training and project management to ensure   that   our   customers   are   setup   for   success   at   the   beginning   of   our relationship.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as the primary client point-of-contact for the onboarding process and field project related, questions and concerns prior to their launch
  • Engage customers through initial strategic calls to drive product adoption
  • Ensure onboarding requirements are completed and communicated effectively to customer and to our internal teams
  • Conduct thorough account reviews to prepare for kick off calls
  • Act as a trusted advisor, helping our customers effectively leverage our product to drive maximum impact for their business
  • Maintain a deep understanding of the platforms and collaborate with customers about the most relevant features/functionality for their specific business needs
  • Collaborate with customers to setup registration pages for each event
  • Conduct regular project status meetings with internal and external teams
  • Successful, independent, quality execution of all client engagements
  • Identify project risks early; efficiently recommend resolutions to critical issues and work towards decisions in a timely manner
  • Train and educate customers on how to effectively utilize 6Connex solutions and tools
  • Identify inefficiencies and offer suggestions to improve and scale the 6Connex platform setup process
  • Consistently meet project timelines and ensure client expectations are met and exceeded
  • Drive incident escalation and resolution with internal and external teams
  • Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels and aide in identifying upsell and expansion opportunities
  • Perform follow-up to verify onboarding satisfaction level

 

QUALIFICATIONS AND REQUIREMENTS

  • Possess professional experience managing projects, accounts, client services and/or technical projects/programs (1-2 years)
  • 1 year of experience in the Virtual Event/ Webcast/Webinar industry is preferred
  • Experience working remotely and managing meetings, clients, and applications remotely
  • Strong internet and digital technical skills including intermediate knowledge of HTML
  • Motivated self-starter with the ability to complete tasks and meet multiple objectives on deadline with little or no supervision
  • Ability to work a flexible schedule based on client needs and live event schedules
  • Displays the ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline
  • Ability to adapt to a rapidly changing environment and respond strategically to customer needs
  • Is effective and diligent with managing ambiguous schedules, deadlines and requests
  • Effectively collaborates across multiple teams, within a variety of cultures, and
  • Displays a professional sense of urgency to project management; follows up promptly builds strong working relationships with team members, clients and partners and communicates proactively and professionally with team members, leadership and clients
  • Provides top-notch customer service while managing the service level agreement to remain within scope
  • Self-starter with a willingness to learn new technologies and processes
  • Highly proficient business English – both verbal and written
  • Experience with Adobe Creative Suite is a plus
  • Bachelor’s Degree in related field or equivalent combination of education and
  • experience

Job Features

Job CategoryVirtual

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