Webcast Producer – Virtual Events

28 September 2020 by

Webcast Producer – Virtual Events

Full time, Permanent
London
Posted 4 weeks ago

Boost your career with the Cloud Communications division of NTT, a leading global technology services company bringing together 28 brands including Arkadin, NTT Communications, Dimension Data, and NTT Security. By joining us you will play a key role in a business whose solutions enable a more digitally connected workspace with dynamic collaboration interactions for improved workforce efficiency, productivity and engagement.

With exceptional opportunities in our many offices around the world, your talent will find a place to develop quickly. In fact we are a people company with strong core values & talented employees committed to our mission. In return, we do our best to make sure we give our people the recognition they deserve.

Together we do great things and build a global team that is agile, engaged and able to respond to the ever-changing digital world.

If this sounds like the company you’d like to work with, we’d love to meet with you!

Job Description

The successful Webcast / Multi-Media producer uses a solutions-based approach in planning, designing, creating, managing and executing live events / webinars. The Webcaster / Multi-media Producer works directly with the customer from point of receipt of the Event order through to the completion of the Event and any post-event discussions and follow-up. You will also work with Sales, Operations, other Client Care teams, and external partners on completing a successful Event

Key Responsibilities

  • Serve as point of contact and subject matter expert, to customers and Sales on Events
  • Partner with customers to ensure all customer needs are understood and fulfilled on time
  • To plan and use your own initiative, conduct information gathering and follow-up meetings with customers before and after the Event execution
  • Establish expectations with customer on timelines, requirements, and needs
  • Training clients on the webcasting platform and providing on-site event management and support
  • Book, schedule and provision Event activity
  • Host Events, including Online events (web events, webcasts)
  • Troubleshoot and resolve real-time service issues
  • Complete post-Event work and coordinate timely delivery of invoicing and value added services
  • Update job knowledge and databases through documentation and communication with managers, the Client Care team, and others within Arkadin
  • Manage conference participants on Conferencing Platform
  • Assist with overflow from the Events Department, helping provisioning and hosting Event calls as business requires
  • Other duties as assigned.

Keys To Success

  • Professional Management of live-hosted Event/webinars customers, providing prompt and accurate support
  • Post Event customer satisfaction
  • Decreased turnaround times on all Event provisioning activities
  • Optimum Event Success Rate
  • Positively influence customer retention

Qualifications

  • Customer focused with 2 years of customer service experience as a minimum
  • An understanding in streaming media (audio/video), AV production, encoding, networks, servers, audio editing, would be desirable
  • Excellent written and oral communication skills
  • Strong attention to detail, organized, and accurate
  • Ability to work under pressure while coordinating multiple tasks under tight deadlines
  • Ability to work independently as well as being a part of a team environment
  • Proficiency in Microsoft Office products is required (PowerPoint, Word, Excel); knowledge of HTML, CSS, Photoshop and design fully branded web pages (would be beneficial)
  • Troubleshooting webcasts, AV or related issues
  • Able to demonstrate creativity, adaptability and learn new applications quickly

Click here for more information.

Job Features

Job CategoryVirtual

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